Refund policy

Last updated: October 9, 2026

90-day money-back guarantee

Light therapy is a routine, so we give you a full 90 days to judge it at home, with your own dog. If you don't see more good days, contact us within 90 days of delivery and we'll refund you in full.

How to request a refund

  1. Send us a message through our Contact page with your order number (for example #1001).
  2. Tell us briefly how it went. It helps us make WarmWag better.
  3. We'll reply within 1 business day and confirm your refund.

In most cases you don't need to send the light back. If we do need it returned, we'll tell you in our reply and send you return instructions. Please don't send anything back without contacting us first. We can't process returns we haven't arranged.

Damaged, defective, or wrong item

If your WarmWag arrives damaged, doesn't turn on or charge, or isn't what you ordered, contact us with your order number and a photo or short video of the issue. We'll send a free replacement or give you a full refund, your choice.

Refund timing

Approved refunds go back to your original payment method. Your bank or card issuer usually posts them within 5 to 10 business days.

Cancellations

You can cancel your order free of charge until it ships. Contact us as soon as possible with your order number. Once an order has shipped, the 90-day money-back guarantee applies instead.

Bundles and discounts

If you bought 2 lights with the "Buy 2, save $50" discount and want a refund for only one, we'll refund the price you actually paid for that light. Package Protection fees are non-refundable once an order has shipped.

Questions?

Reach us any time through our Contact page.