Shipping policy

Last updated: October 9, 2026

Where we ship

We currently ship to addresses in the United States.

Shipping cost

Shipping is free on every order, with tracking included.

Processing time

Orders are processed and leave our fulfillment partner's warehouse within 1 to 3 business days (Monday to Friday, excluding holidays).

Delivery time

Most orders arrive within 5 to 10 business days of being placed. Your WarmWag ships from our fulfillment partner's international warehouse, so delivery can occasionally take longer during peak season, bad weather, or carrier delays.

Holiday deadline

Want it by Christmas? Please order by December 10. Orders placed after that date may still arrive in time, but we can't guarantee it.

Customs, duties, and taxes

All import duties and fees for US deliveries are included in the price. You won't be asked to pay anything extra when your package arrives.

Tracking your order

As soon as your order ships, we'll email you a tracking link. Tracking may take 1 to 2 days to show updates after you receive it.

Lost or delayed packages

If your tracking hasn't updated for 10 business days, or your order hasn't arrived within 25 business days of being placed, contact us through our Contact page. We'll work with the carrier and, if the package is lost, send a free replacement or give you a full refund.

Package Protection (optional, $5)

At checkout you can choose Tracked Shipping + Package Protection for $5. It covers packages that tracking shows as delivered but that you never received, for example if they're taken from your porch. Contact us within 7 days of the delivery date with your order number, and we'll send a free replacement or give you a full refund. Protected orders also get priority support.

Without Package Protection, we can't cover packages the carrier has marked as delivered. Packages lost in transit and items that arrive damaged are always covered, with or without Package Protection. The Package Protection fee is non-refundable once your order has shipped.

Wrong address

Please double-check your shipping address at checkout. If you notice a mistake, contact us right away. We can update the address as long as the order hasn't shipped yet.